Privacy Policy

Introduction

At MindWell Inc. ("we," "our," or "us"), we understand that your mental health data is deeply personal and sensitive. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our mobile application MindWell (the "App"). We are committed to protecting your privacy and ensuring your data remains secure.

Data We Collect

We collect the following types of information to provide you with our services:

Personal Information

• Email address (for account creation and communication)
• Name (optional, for personalization)
• Age (to ensure compliance with age requirements)

Mental Health Data

• Mood entries and emotional patterns
• Journal entries and personal reflections
• Exercise progress and completion data
• Chat conversations with AI companions (Luna and Dr. Mindwell)
• Usage patterns and app interaction data

Technical Data

• Device information (type, operating system)
• App version and crash reports
• Anonymous usage analytics

How We Use Your Data

We use your information exclusively to:

• Provide personalized mental wellness insights and recommendations
• Power our AI companions to offer relevant, helpful responses
• Track your progress and show you patterns in your mental health journey
• Improve our app's features and user experience
• Send important service updates (with your consent)
• Ensure the security and proper functioning of our services

Data Storage & Security

Your data security is our top priority. We implement industry-leading security measures:

• End-to-end encryption: All personal data is encrypted both in transit and at rest
• Secure infrastructure: We use Supabase with advanced security features
• Access controls: Strict authentication and authorization protocols
• Regular security audits: We continuously monitor and update our security measures
• Data isolation: Your data is isolated from other users' data

Your journal entries and personal reflections are encrypted with keys that only you have access to, ensuring even we cannot read your private thoughts.

Third-Party Services

We work with trusted third-party services to provide our features:

• OpenAI: Powers our AI features. Conversations are anonymized and not linked to your identity
• RevenueCat: Manages subscriptions securely. They only receive necessary payment information
• Analytics providers: Help us understand app usage patterns (fully anonymized data only)

We carefully vet all third-party services and ensure they meet our strict privacy standards.

Mental Health Data Protection

We recognize the sensitive nature of mental health data and take extra precautions:

• We never sell, rent, or share your mental health data with third parties
• We do not use your data for advertising purposes
• Access to your data within our organization is strictly limited and monitored
• We comply with all applicable mental health data protection regulations
• In case of a data breach, we will notify you immediately

Your Rights & Data Deletion

You have complete control over your data. You can:

• Access your data: Request a copy of all data we have about you
• Correct your data: Update any inaccurate information
• Delete your data: Request complete deletion of your account and all associated data
• Export your data: Download your data in a portable format
• Restrict processing: Limit how we use your data

To exercise any of these rights, please contact us at privacy@mindwell.app

HIPAA Considerations

While MindWell is not a covered entity under HIPAA, we voluntarily adopt many HIPAA-compliant practices to ensure the highest level of privacy protection for your mental health data. We maintain audit logs, implement access controls, and ensure data integrity consistent with healthcare industry standards.

Children's Privacy

MindWell is intended for users aged 17 and older. We do not knowingly collect personal information from individuals under 17 years of age. If we become aware that we have collected data from someone under 17, we will promptly delete that information.

International Data Transfers

Your data may be transferred to and processed in countries other than your own. We ensure that appropriate safeguards are in place to protect your data in accordance with this Privacy Policy and applicable data protection laws.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for legal reasons. We will notify you of any material changes through the App or via email. Your continued use of the App after such modifications constitutes your acceptance of the updated policy.

Contact Information

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please don't hesitate to contact us: